TERMS OF USE
In accordance with the Law on Consumer Protection, company Univresco d.o.o. Beograd, Zemun informs their consumers who are buying product via internet web site www.trefsport.com that:
- That every purchase via internet site www.trefsport.com is performing within registered industrial code of the company Univresco Beograd-Zemun, Milana Rešetara 9, Identification number: 07926456, PIB: 100293738
- That products who are selling via internet site www.trefsport.com has all needed qualification for regular use those kind of products according to their purpose which is defined in Specification of product.
- That the conformity of goods to the contract EXCLUSIVE is determined according to the characteristics and purposes of the goods as defined by the respective Specification of product-
- That selling price is showed with each article
- That every delivery of products within a price above 6.000,00 RSD on territory of Serbia is free, actually 50 euros within RSD equivalent by the exchange rate of National bank of Serbia at the day of paying on territory of Montenegro, Bosnia and Herzegovina, Macedonia and Albania.
- That every purchase of products within special price benefits or within sale runs according to the terms which are published on internet site www.trefsport.com
- That products which consumer are buying via internet site www.trefsport.com can pay at the moment when delivery arrives as cash payment, or with deposit slip via bank account, as well as via payment cards mentioned on the site in the moments of purchase
- When consumer makes his order pressing the button CONFIRM takes an obligation to pay for the products that he ordered
- in cases when size of product doesn’t fit to a consumer, he has all rights to change product for suitable size by the terms who are defined in ONLINE shop for products bought via ONLINE shop – you can find it here ovde
- in cases when consumer doesn’t want to keep product that he ordered, he has right to withdraw the contract and refund the payment in the amount of payed purchace price, by the terms who are defined in ONLINE shop - you can find it here ovde
- In case of returning goods and payment refund to the customer who previously was payed with card, partly or completely, no matter what is the reason of returning goods, TrefSport is obligated to refund payment Exclusively via VISA, EC/MC i Maestro methods of paying, which means that the bank will refund payment to the customer account at the request of the seller.
- That for every product ordered via ONLINE shop consumer has rights within bill/delivery note to make warranty right on used product by the terms which are defined in ONLINE shop- you can find it here ovde
- After receiving your order via site, our call center staff will contact you to make a phone verification. Also, on e-mail address which was sent us when you registering, i.e. make your order, you will receive confirmation e-mail for your order.
- After the confirmation for online order, the Seller is obliged to deliver the goods to the Buyer so that the Buyer becomes its owner, while the Buyer undertakes to pay the price specified in the Purchase Order and take over the goods.
- Once the order is confirmed by the buyer, the order is irrevocable.
- The seller is obligated to deliver the ordered products in the correct and legally stipulated deadline.
- In case of any change (price, availability), the seller is obligated to notify the customer during the telephone confirmation of the order.
- Any changes, except changes related to the delivery, do not apply to verified orders.
Privacy Policy - Our obligation to preserve user privacy
On behalf of www.trefsport.com (Univers Co Ltd) we are committed to protecting the privacy of all our customers. We collect only the necessary, basic information about our customers/users and the information required for business and informing the user in accordance with good business practice and in order to provide quality services. We give customers a choice including the decision of whether or not they want to unsubscribe from mailing lists used for marketing campaigns. All data about users/buyers is strictly confidential and is available only to employees who need such information to perform their duties. All employees of the Univers Co are responsible for respecting the privacy protection principles.
www.trefsport.com is committed to the preservation of privacy principles in the collection, use and protection of user information. In accordance with these principles www.trefsport.com:
• Provides notifications by the usual practice.
• Allows you to select how the data will be used for marketing purposes.
• Provides updating or changing the informations.
• Limiting the availability of your information.
• Provides contact on issues related to privacy.
www.trefsport.com highly values the relationship we have with our customers and is committed to the responsible management of consumer information. Great attention is given to keeping personal information, in accordance with existing privacy laws and in accordance with internal standards and practices.
Privacy Policy Of www.trefsport.com
This policy describes the information and privacy practices applied in retail stores Tref Sport, Web Store www.trefsport.com and all other locations, occasions and events in which the information is collected by www.trefsport.com. When you provide your personal information, you consent to the information practices in the manner described in this policy.
Types of notifications to users:
• Advertisements
• Leaflets
• Newsletters
• Mailing letters
• Catalogs
• Phone calls
Types of collected information
The information www.trefsport.com may collect are:
• Your contact information (name, postal and e-mail address, phone number)
• Information for payment and delivery (credit card number, shipping address)
• Information of preference (a list of desired products, comments on the offered products)
Information Collection
While shopping or taking advantage of services available, we can ask for your personal information. This can happen in the following cases:
• when registering online your user account
• the purchase of products
• use of some services
• delivery or installation of products or services
• participation in competitions, gifts, surveys and research
• establishing contact through the website or directly in the Univers Co stores
• participating in other activities on www.trefsport.com
Use of information
The information collected is used in the following cases:
• fill-in request for products, services or information
• providing customer service
• organization and administration on competitions, gifts, surveys and researches
• offer of new products and services
• improving the effectiveness of our Website, marketing activities, services and offers
• Conduct research and analysis
• sending information for marketing purposes
• Other business activities
Gathering information on other persons or from other persons
If you provide us information for other persons or if another person provide us information about you they will be used strictly for the purposes for which they are delivered. As an example of this type of information we can specify the address of a friend where you send an order or some other options.
Disclosure of personal information
www.trefsport.com does not sell or rent your personal information to third parties.
www.trefsport.com may need to share information to certain third parties, such as our call center, franchises, authorized service providers and other representatives acting on our behalf. This action can be taken in the following cases:
• fulfilling user orders
• Sending marketing communications
• Delivering packages
• Service products
• Maintenance of loyalty
• Conducting research, analysis or other inquiries
• Sending regular mail or e-mail
• processing credit card payments
Third parties, with whom www.trefsport.com has a contract are authorized to use the information solely for the purposes for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable precautions to ensure the safety of your personal information.
www.trefsport.com will eventually be forced to share personal information with a valid court order, court invitation, government investigation, or as otherwise stated by law. We also reserve the right to report investigation agencies any activities we believe are unlawful. www.trefsport.com may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property or safety of others and ourselves. Also, some personal information may be shared in the event of a corporate sale, merger, acquisition, dissolution or similar event.
The possibility of not accepting marketing activities
Once we receive your information, we may send you marketing notifications that contain valuable offers, promotions, sales campaigns and other activities. At any time you have the option of not accepting marketing activities of www.trefsport.com.
To stop receiving marketing activities, please use the link at the bottom of the notice.
Providing security of personal data
Whether you are shopping online or in our stores, security measures apply and reasonable precautions are made to prevent the loss, misuse and unauthorized access to your personal information under our control. www.trefsport.com can not ensure or warrant the security of any information you transmit to us via e-mail, and you do so at your own risk.
Given that the security of your personal information is a high priority, we have taken numerous actions in order to provide reliable, accurate and secure data transfer. Website www.trefsport.com use encryption technology, such as Secure Sockets Layer (SSL) to protect your personal information during data transfer. SSL encrypts ordering information such as your name, address and credit card number.
To raise the level of security when you create a user account on our Web site, it is necessary to choose a personal password which should contain from 6 to 30 characters, including a combination of letters and numbers. You are personally responsible for maintaining the secrecy of your passwords or user account information.
The use of Internet cookies (cookies), other technology and third parties for data collection
Internet cookie is a small file that a Web page or e-mail message to your browser, which then may be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping procedure on our Web site. Cookies simulate continuous connection. They provide storing information about your preferences and sessions and allow access to Websites without reregistering.
Web browser (browser) can be set to not accept Internet Cookies. In this case, you will be able to visit our Web site, but you can not create an account or make purchases.
Our Web server automatically collects information such as the address (URL), Website you came from, which pages you visited on our Internet presentation, which Web browser you use to view our Website and other statistics that help us to know how visitors use our Website.
Website www.trefsport.com use services provided by third parties and which on our behalf, via the Internet, analyze traffic on our Web site. In this way may collect anonymous information about your visits to our website and your interaction with our ads. For these needs we use technologies similar to those outlined above, to measure the effectiveness of ads and e-mails.
Updating personal data
www.trefsport.com wants your personal information to be accurate and complete. We have provided a few various methods for data updating.
If you have created a user account on www.trefsport.com website, you can update your information after logging in.
Collecting information about children
www.trefsport.com will not knowingly or intentionally collect personal information via the Internet by children who are younger than 13 years. We are committed to protecting children's rights!
Contact
If you have questions or complaints regarding privacy and security of your data, or if you have any knowledge or suspicion of a violation of privacy or security, please contact us.
Contact Information
Univers Co Ltd.
Address: Milan Rešetara, 11000 Belgrade
E-mail: office@universco.rs
Phone: +381 11 310 80 00
BIN: 100293738
Identification number: 07926456
Bank account: 160-176077-10
Protection of confidential transaction data
When entering your payment card details, sensitive information is transmitted over public networks in a protected (encrypted) form using SSL and PKI system, as currently the most advanced cryptographic technology.
Data security when shopping is guaranteed payment card processor by Banca Intesa ad Belgrade, so the complete billing process is performed on the website of the bank. Not for a moment credit card data is available to our system.